GENERAL TERMS
1. Introduction
These terms apply to all car rental agreements, with the respective details specified in each rental agreement with each customer/renter. The acceptance of services or the signing of any agreement will be considered indisputable proof of your acceptance of these terms.
We may change these terms from time to time and we recommend that you check our website for any updates to the terms applicable to you.
The rental of any vehicle by you is subject to the rental terms and conditions imposed by the lessor and the law of the country in which the rental takes place.
Use of the electronic pages and services provided to the user, through the website www.keraboss.com, owned by the private company “KERABOSS CARS MANUFACTURING” with Tax ID 800702884, headquartered in Athens, Attica, at 19 Vrilissou Avenue, hereinafter referred to as “the company”, presupposes your unconditional agreement with the following terms of use, which apply to vehicle rentals from the leasing company and to all the services of this website.
Each user is therefore requested to carefully read these terms before using our services, and if they do not agree, they are requested to refrain from any use of our services and the content of our website. These terms may be modified from time to time, to comply with legal requirements. In such case, each user will not be individually informed of every change. For this reason, our company recommends checking these terms every time you wish to use the services of our website, as the decision to use the content and services of keraboss.com constitutes unconditional acceptance of these terms by the user.
2. RESTRICTIONS ON USE AND LESSEE’S OBLIGATIONS: Only paved roads, no smoking, no trips outside Greece, no trips outside Attica (unless there is written permission from the lessor), no towing of other vehicles, no illegal use. The lessee is obliged to use the car properly, to follow the operating instructions given by the lessor upon delivery, to diligently check its mechanical condition, warning indicators (lights), oil and water levels, tire and wheel condition, mirror wear, interior parts, etc., to take all reasonable and necessary measures for the proper functioning of the vehicle, to lock and secure it using safety systems, and to take all precautions to prevent theft or depreciation. The lessee is prohibited from making any repairs or modifications without prior written approval from the lessor. Use is prohibited: For races, off-road driving, or illegal activities.
By individuals under 26 or over 70 years of age without approval. By individuals without a valid driver’s license for at least 2 years. Subleasing or transferring the vehicle is prohibited. Maintenance or repairs without approval are not allowed.
3. INSURANCE & DAMAGES: €500 deductible per incident. Damage to tires, rims, windshield, undercarriage, and interior is not covered. The lessee is liable for any damage not covered by insurance. In the event of an accident, the lessee must:
a) Call the police, the insurance roadside assistance, and the lessor and obtain a copy of the report.
b) Avoid any admission of fault or guilt, verbal or written, to any third party until the authorities and roadside assistance arrive, and the lessor is informed.
Otherwise, the lessee may bear full responsibility for any financial or legal consequence.
The lessor is not responsible for loss or damage to personal belongings in the vehicle.
4. SAFE DRIVING: Driving is prohibited if the driver is fatigued or under the influence of alcohol, hallucinogens, drugs, barbiturates, or any substance affecting driving ability. If such a case is detected, the lessor may repossess the vehicle before the rental ends without refund, and the lessee is liable for transport costs and staff expenses for the vehicle’s return.
5. EXTRA CLEANING CHARGES: Excessive dirt may result in additional internal and external cleaning fees (e.g., from pets, drinks), stated in the rental agreement.
6. FUEL CHARGES: The vehicle is delivered with a full tank and must be returned full. Missing fuel incurs a refueling fee plus a service charge, stated in the rental agreement.
7. FINES: The renter is responsible for all traffic fines and a management fee per violation, stated in the rental agreement.
8. AUTHORIZED DRIVER: Only the lessee may drive the vehicle within the terms of this agreement. Undeclared additional drivers result in a fine. In case of an accident involving an unauthorized driver, the lessee is fully liable for the damage.
9. SECURITY DEPOSIT: The lessee provides the lessor a deposit (as specified in the rental contract) as a guarantee. This amount is retained during the contract term, not offset against rental fees, and returned interest-free at contract termination if all obligations are met. Refund is usually within 14 business days but may vary depending on the payment method and bank.
10. VEHICLE INSPECTION & RETURN: Upon return, the vehicle is inspected. Damages or excessive dirt result in charges. Delayed return without notice entitles the lessor to recover the vehicle through legal action, and the vehicle may be considered stolen or misappropriated and uninsured.
11. RENTAL AGREEMENT: A rental agreement via email constitutes a remote lease contract under the Greek Civil Code. Clients must be legally competent (at least 18 years old and not under guardianship). Agreements can also be concluded by legal representatives of legal entities. The company reserves the right to demand return of the vehicle by a guardian in case of an incompetent individual.
To complete a lease via email:
(a) Fill in the form with required data.
(b) Accept the lease terms and the website’s terms of use, including data usage.
(c) Possess a valid category B driver’s license.
12. RENTAL PROCESS: Completing the lease term constitutes acceptance of the lease and agreement with the terms. The lease is valid and binding upon payment. We are obligated to provide a suitable vehicle. If your chosen vehicle is unavailable, we’ll try to provide an alternative. We bear no responsibility for false or third-party details. In such cases, we may seek compensation. If product availability or delivery issues arise, we’ll contact you for changes. Any canceled part of a paid order will be refunded within 20 days.
13. PAYMENT METHODS:
a) Credit card (VISA, Mastercard)
b) Bank transfer or E-Banking
1. VEHICLE PICK-UP: Only from the store on lease start date.
2. VEHICLE RETURN: Return in the same condition, with a full fuel tank, by 20:30 on the final day.
3. CANCELLATION RIGHT: You may cancel the contract within a month before the lease begins. In this case, we refund the amount paid minus reservation costs.
The company may cancel your order if:
a) The selected vehicle is unavailable due to a technical error.
b) You engage in unfair practices.
c) Payment is not completed.
d) You fail to pick up the vehicle at the agreed time.
e) Force majeure applies.
In all such cases, a refund will be issued within 20 days.
14. EARLY TERMINATION: Lessee pays for all agreed daily rates. The lessor may terminate for breach or misuse.
15. GOVERNING LAW & JURISDICTION: This contract is governed by Greek law. Any dispute is subject to the courts of Athens.
16. PERSONAL DATA: The company collects and processes lessee data (name, address, phone, ID/passport number, VAT number, etc.) to manage the lease and communicate with the lessee. Data is retained as required by law. The lessee may request correction, deletion, or restriction of processing under the GDPR (EU 2016/679).
17. CANCELLATION & REFUND POLICY:
Full refund if canceled 30 days before booking. No refund after that point.
18. RETURN POLICY FOR VEHICLE RENTALS:
Early returns: No refund or partial refund.
Late returns: Extra daily charges and disruption fees apply. Each hour of delay: €50.
Condition: Return in original condition. Damages and cleaning charges deducted from deposit.
Cleaning: Must be reasonably clean. Otherwise, charges apply.
Fuel: Return with the same fuel level.
Security Deposit: A security deposit is required prior to the rental of the vehicle. The deposit will be refunded within a reasonable timeframe after the vehicle is returned, minus any deductions for damages, cleaning fees, fuel refueling, or any other outstanding charges.
In case of breakdown: The rental company will make every reasonable effort, using all available means and resources, to resolve the issue. If no solution is found and the customer/renter decides to proceed with the booking, any form of compensation in the form of a discount is at the sole discretion of the rental company.
This return policy is subject to the terms and conditions outlined in the rental agreement. We kindly ask you to carefully read the rental contract for any additional information or specific conditions related to your rental.
If you have any questions or require further clarification regarding the return policy for vehicle rentals, please do not hesitate to contact us. We are here to help and ensure that your rental experience is smooth and satisfactory.
19. Acceptance of Rental Terms:
Signing the rental agreement, physically or via email, constitutes acceptance of these terms, the cancellation policy, and the privacy policy.